Hostrafel — Refund Policy

1. Introduction

Hostrafel provides custom web-development, Android-application development, and other software services. Because of the bespoke, service-based nature of our offerings, this Refund Policy defines the circumstances under which refunds may (or may not) be issued. By engaging our services and/or making any payment, you (“Client” or “You”) agree to this policy.

2. When Refunds are Possible

Refunds may be considered under the following limited circumstances:

• The project has not yet started — i.e., no work (planning, design, coding, resource allocation) has commenced.
• Duplicate or erroneous payment (e.g., you accidentally paid twice for the same project).
• We fail to deliver any service or deliverable at all, despite payment and a written agreement.

If any of the above apply — and only these — a refund request may be eligible.

3. When Refunds Are Not Available / Non-Refundable Services

Once the project has begun — including planning, design, resource assignment, coding, or any deliverables — the following apply:

• No refund will be issued for services already initiated, in progress, or completed (even if partially done).
• Payments made as advance fees, milestone payments, or full project payments are non-refundable once work commences or resources are committed.
• Custom software/web/app development, deployments, consulting, design, integrations, code, deliverables, and any third-party costs incurred on your behalf are non-refundable.
• Cancellation of the project by the Client after work has started does not entitle the Client to a refund.

4. Cancellation / Termination by Client

• If you wish to cancel before any work has begun (i.e., before planning or design), you may request a full refund (or partial, if nominal planning/consultation time was spent — depending on agreement).
• If cancellation occurs after work has started: you remain liable for full payment for the work completed (or for committed resources). No refund or credit will be issued for the remaining scope.

5. How to Request a Refund

To request a refund under eligible conditions:

1. Contact us within 7 days from payment date, by email at our official contact address (provided on Hostrafel’s website).
2. Provide the following details: Client name, invoice/payment reference, date of payment, project reference, and reason for refund request.
3. We will review your request and respond within 5–10 business days.
4. If approved, refund will be credited to the original payment method within 5–7 working days.

6. Exceptions & Special Cases

• If we fail to deliver the project at all, or if the service is technically impossible after accepting payment, a refund may be considered.
• Such a request must be submitted within 7 days of the payment date.
• We reserve the right to deduct any actual costs incurred (administrative fees, third-party expenses) before issuing a refund.

7. No Warranty for Changes in Mind or Business Decisions

Refunds are not available if you change your mind, decide to stop the project for personal/business reasons, or abandon the project after work has begun — even if no deliverable has been completed yet.

8. Modifications to Refund Policy

We reserve the right to modify, update, or change this Refund Policy at any time. The latest version will always be posted on our website and applies to all new and ongoing projects as of its effective date.